Welcome Back...

Updated: Oct 4, 2020

Your Safety Comes First

The Heywood Spa Hotel team look forward to reopening our doors and welcoming guests back to our hotel from 11th January 2020. As we reopen, the health and safety of guests and team members will remain our paramount concern in response to the COVID-19 pandemic.

We believe it is possible to reopen our hotel and facilities while adhering to social distancing restrictions and other Government guidelines designed to safeguard public health and safety and minimize the spread of Coronavirus.

We have outlined below some of the measures we are taking to adjust our operations and protect the health of our guests and team members. More detailed protocols have been developed and these procedures will be shaped further by Government guidelines and regulations and will continue to evolve in response to any changes in the medical advice.

Please stay safe, we look forward to seeing you soon.

Claire Nutty

Hotel Director



In accordance with COVID-19 Government guidelines, all visitors are required to register their contact details with us before entering the hotel.

If you are visiting as a group of two or more, only the lead member needs to do this on behalf of the whole group.

At the entrance to the hotel you will also be encouraged to scan the NHS Covid-19 QR code on display via the App.

We appreciate your help in advance to keep everyone safe and we thank you for your cooperation.


From Monday 14th September, and in line with Welsh Government regulations, face coverings must be worn in all indoor public spaces within the hotel.

Face coverings may be removed when seated to eat and drink in our Bar & Grill or when using the Leisure facilities.

For guidance, here are key examples of when guests will need to wear a face covering:

· Upon arrival and check-in and when making your way to your room

· When using any corridors and stairways

· When making your way from your room to our Bar & Grill or Leisure facilities

· When sitting in a public area, and not eating or drinking

· When checking out and departing the hotel

Please be mindful that there are some circumstances and health exemptions where guests may not be required to wear a face covering, and that the reasons for this may not always be visible.

We thank you for your co-operation.


Hotel capacity is monitored in all areas to allow social distancing in line with government guidance.

Hotel occupancy will be monitored in line with guidelines to facilitate social distancing across our properties. Individual bedroom occupancy will be capped at 4 people, with a maximum of 2 adults and 2 children from a single household able to occupy a room.

To keep physical interaction between our guests and team members to a minimum, guests staying for multiple nights at our hotels will have their room serviced by housekeeping every three days. Should you require any housekeeping service between these visits, please do not hesitate to contact Reception who will be pleased to assist.

Please ensure your booking abides by Welsh government guidelines, particularly in terms of the number of households and 'bubbles'. Guests may only attend their reservation if they are symptom-free of COVID-19, are not in self-isolation, and have not been overseas in the past 14 days


Pre-arrival booking procedures will ensure that the physical check-in process on arrival will be as quick and seamless as possible.

All guests are required to confirm that they are in good health and absence of symptoms of Coronavirus, and that any recent international travel conforms with quarantine guidelines, as a condition of their visit.

Queues will be minimal and fast moving due to pre-arrival procedures. However, where small queues do form, there are clear physical distancing measures in place.

A Perspex screen has been added to the reception desk to protect staff and guests in locations where direct face to face interaction is unavoidable.

Our Receptionists will be required to take the guests temperature at entry points on check-in.

Luggage handling services are not currently available, except for disabled guests who require additional assistance.

Guests will be able to check out and pay any outstanding balance digitally using their mobile device.

Express contactless checkout with drop box at reception is available, all keys deposited in these boxes will be disinfected prior to reuse.


Visitors and guests must book in advance. If you arrive without a reservation, it is likely we will be unable to offer you a table.

At this time, in line with Welsh Government restrictions, we will be limiting bookings to a maximum of 6 guests per table (maximum of 4 guests for breakfast). The only exception is to add children under the age of 11 within your party. Please ensure that your booking abides by Welsh Government guidelines, particularly in terms of the number of households within a 'social-bubble’. Breakfast There is no need to pre-book this, you will be asked to choose a time on arrival. Guests will need to book any dinner reservations using the link on your pre-arrival email.


The swimming pool and leisure facilities are now open to hotel residents and visitors.

To ensure reduced capacities are maintained to allow social distancing, residents will need to book a 45-minute time slot to use the swimming pool and leisure facilities. These sessions can only be booked upon arrival at the hotel once guests have checked in. Please note that all pool and gym users are required to book their session in advance, and all bookings are subject to availability.

Poolside hot tubs are open, but capacities will be limited to allow for social distancing. We are currently unable to open the sauna.

Children under 16 years may only use the pool when accompanied by a supervising adult in line with our normal policy. Unless these conditions are met, your children will not be able to swim.

All residents are required to get changed in their own room before arriving at the leisure reception to use the pool. Towels will be provided at the health club reception on your arrival.


Both our Spa and Salon is open, offering a selection of treatments. We have made several changes to our spa experiences to increase the safety of our guests.

To book a spa treatment, please contact our Reservations team on 01834 842087 who will be pleased to assist and offer further advice.


All guests will be advised on the need to practise social distancing from our team members throughout their stay. There will be visual reminders of this requirement in all appropriate places.

Where possible, we will implement one-way systems, with public areas clearly marked to indicate direction of travel and safe distancing guidelines.


Cleanliness and hygiene have always been a priority for us. Cleaning protocols in bedrooms and all public areas will be strengthened to focus on High Impact Touchpoint (HIT) cleaning as a result of the COVID 19 pandemic in line with government guidance.

Stayover cleans for multiple nights’ occupancy are offered on a request basis only and guests must vacate the room whilst it is cleaned.


Advanced staff training in health and safety protocols, including the provision of personal protective equipment and wearing of face masks for staff in public areas.

As a condition of returning to work, team members will be health screened daily before each shift and are required to complete an e-learning course on the Covid Awareness and the prevention in the workplace.

Appropriate Personal Protective Equipment including face masks and disposable gloves will be worn by team members based on their roles and responsibilities, and in adherence to Government regulations and guidance.

All team members will undergo training on the new health and safety procedures and the implications of COVID 19, with constant refresher training courses to reinforce the message. Team members will practise social distancing between themselves as well as guests.

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