FAQ's

(Frequently asked questions)

When can I check-in?

3pm. But our priority is to reduce your waiting time to the shortest possible - if your room is not occupied the night before your arrival, you can find room ready from the early morning. Otherwise, we will prepare it for you as soon as it is free, with the utmost care for perfect cleaning and a organization of the room.

What time is check-out?

11am. Upon request, and subject to availability, it could be possible to use the room for an extended period. This option must be expressly agreed with the reception and will involve an additional £25.00 late check-out fee.

Where can I park my car?

We know that parking is the last thing you want to be worrying about on your holiday - so rest assured, Heywood Spa is home to a large car park with enough room to fit all of our guests. This service is complimentary and there is no need to pre-book.

Is the use of the leisure suite complimentary? 

Absolutely. Hotel guests have access to our indoor heated pool, Jacuzzi, and sauna entirely free of charge. Non-residents are also welcome when you purchase a day pass (for more information, click here).

What are the opening times for the leisure suite?

7am - 8pm. However we do reserve the right to close the facilities at any time if required. It is a public pool after all - so keeping it clean and safe for all guests is essential.

Is breakfast included?

Yes - if you book directly through our website or via telephone. When you book via third-party booking sites such as Booking.com or Expedia, you could be charged. Click here to see the menu. Breakfast is served between 7.30am - 10am on weekdays, and 8am-10am on weekends. 

How many rooms do you have?

We have 23 bedrooms in total. These are spread across our ground floor and first floor level.

Do you have a lift?

No. But if you have mobility issues, please let us know in advance so that we can allocate you a ground floor room.

Do your rooms have baths or showers?

A mixture of both - so if you have a preference, please let us know. On the whole, all ground floor rooms have walk-in showers and upper floor rooms have a bath and shower.

When do I have to pay for the accommodation?

If you have booked direct - we will take full payment 7 days before you arrive*. You will also have free cancellation of your booking until this date. If you have booked through a third-party booking site such as Booking.com or Expedia, you may have less flexibility, e.g. non-refundable bookings require payment to be taken on the day of booking. *For large groups, we may require a 50% non-refundable deposit. 

Can I add an extra bed/cot for my child?

In most cases, yes. But we will need to know in advance to ensure we can allocate you a room big enough. These are hireable from £15 per night. Alternatively, we would recommend booking a Family room. 

Can't find what you're looking for? Click here to contact our reservations team.
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